- What is LPPOM MUI?
The Assessment Institute for Foods, Drugs and Cosmetics, the Indonesian Council of Ulama or abbreviated as LPPOM MUI is an independent institution under the MUI which is responsible for carrying out the halal inspection process starting from audit until preparing reports before the material is determined by the Fatwa Commission.
- What kind of product that can be halal certified?
Products that can be issued halal certified include food products, medicines, cosmetics, use goods (chemicals, soap, detergents, leather, water filters, etc.), and services that handle these products, such as logistics and retail services.
- Is the MUI Halal Certification charged? If it’s yes, how much the cost of halal certification?
Yes, it is subject to halal certification fees. The fee are include:
- Registration fee, document completeness checking, and issuance of halal certificate (for products circulating in Indonesia)
- Cost of audit
- Cost of fatwa meeting
- Auditor Travel Honor
- Laboratory Analysis
- Surveillance Fee (for product marketed outside Indonesia)
*)The fee is not include local transportation, tickets and accommodation (for overseas audits). Download Here
- Can Indonesia importers apply for halal certification?
We inform you that importing companies/distributor can register for the halal certification with the following conditions :
- The Halal Product Assurance System (SJPH) Manual is made by the distributor as an applicant of halal certification, which cover the scope of activites in the manufacturers (the producers of the halal-certified product).
- Assurance from the manufacturers (the producers of the halal-certified product) to consistenly implement the Halal Assurance System.
Here we present the 3 stages of the procedure to get the MUI halal decree :
- Understand the SJPH criteria
- Implementing SJPH and Preparing Registration Documents
- Register for halal certification
FREQUENTLY ASKED QUESTION
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Halal Certification Registration
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Audit
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Raw Material Documents
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On Going Process Notification Letter
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Complaints and Appeals for Product Certification Distributed Outside Indonesia
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Complaints and Appeals for Product Certification Distributed in Indonesia
- How is the LPPOM MUI audit method during the pandemic?
During the pandemic, LPPOM MUI did not conduct audits directly on site. Remote auditing is enforced and we call it MOSA (Modified Onsite Audit).
- How do you register new raw materials that will be used for products that have been certified halal?
New raw materials to be used for products that have been certified halal must be registered. Request for approval of the use of new raw materials for all material consultations is carried out through CEROL on the " inquiry of raw material approval" menu. The procedure for submitting permission to use new raw materials can be seen in the following user manual that can be downloaded from cerol.
- What if the raw material submitted previously has not been approved by LPPOM MUI?
If the material is still not approved, the company can re-submit the application in the same menu and will get a new permit number.
- Will the new raw material submitted through CEROL in the "Inquiry Material Approval" menu be included in the list of ingredients registered at CEROL?
The new raw materials that have previously been approved in the "Inquiry Material Approval" menu will automatically entered into the ingredients list on the "Registered Material" menu.
- Do I have to register new raw materials for trial products (which are not halal certified)?
Trial raw materials or those used for products that have not been registered with halal certification do not need to get LPPOM MUI approval, including for production scale trials. The company simply ensures that the ingredients are pork free (if using production facilities used for products that are halal certified).
The new raw materials can be registered together with the registration of new products at the development and extension registration (if it will be certified halal).
- In the certification process, can the company get a certificate of process?
The company can submit a certificate in the halal certification process: Certificate in Process- SKP (for new applications), Certificate of Extension Process-SKPP (for extension applications) or Halal Certificate-SKH (for products that have passed the fatwa). The submission of the process can be done through CEROL in the "Inquiry SK" menu.
- Why not all products registered are not listed in SKP/SKPP?
Cause:
1. Products that are not listed undergo naming changes. The difference between the naming of products listed in the halal certificate and those proposed at this time makes the system not recognize these products as existing products. To bring up these products, please adjust their names to those listed in the halal certificate.
2. Product development can be submitted to the SKP menu.
3. Contains symbols that are not allowed in the CEROL system.
LPPOM MUI Response to Handle Complaints and Appeals
We understand complaints and appeals are an integral part of the relationship between clients and LPPOM MUI. LPPOM MUI is prepared to respond to and address any complaints and appeals to guarantee customer satisfaction. In our policy, complaints and appeals shall be handled within a reasonable timeline and transparently, whilst fully respecting the principles and requirements of confidentiality and impartiality so that it will not result in discriminatory actions.
Complaints, as a form of dissatisfaction with our services can be submitted to LPPOM MUI through Call Center 14056, e-mail: [email protected], or website: https://halalmui.org/en/contact/#connect-with-us-eng. LPPOM MUI makes sure the complaint will be verified and the clients get proper information. If the complaint is valid, LPPOM MUI will respond to it and notifies the client of the necessary corrective action.
An appeal can be made by a client if the outcome of the certification decision is not satisfactory. An appeal should be filed no later than 28 days from the day the certification decision document is issued. Appeals shall be submitted in writing through e-mail: [email protected]. The following information must be included in the appeal filing for the process to be simple and easy:
- Name and contact details of the company that submits the appeal.
- Clear description of the issue.
- Supporting evidence.
LPPOM MUI will provide an initial response, including an outline of proposed actions to follow up on the appeal. LPPOM MUI will address and investigate the appeal by organizing an Appeal Board to gather information from the parties involved. The President Director of LPPOM MUI will decide on a resolution in a written Decision Letter based on the information provided by the Appeal Board. The Decision Letter includes the outcome, as well as the justification for the decision. The entire process must be finalized within 10 working days since the appeal is received.
LPPOM MUI Response to Handle Complaints and Appeals
We understand complaints and appeals are an integral part of the relationship between clients and LPPOM MUI. LPPOM MUI is prepared to respond to and address any complaints and appeals to guarantee customer satisfaction. In our policy, complaints and appeals shall be handled within a reasonable timeline and transparently, whilst fully respecting the principles and requirements of confidentiality and impartiality so that it will not result in discriminatory actions.
Complaints, as a form of dissatisfaction with our halal inspection service can be submitted to LPPOM MUI through Call Centre 14056, email:Â [email protected], or website:Â https://halalmui.org/en/contact/#connect-with-us-eng. LPPOM MUI makes sure the complaint will be verified and the clients get proper information. If the complaint is valid, LPPOM MUI will respond to it and notifies the client of the necessary corrective action.
An appeal can be made by a client if the outcome of the certification decision is not satisfactory. An appeal should be filed no later than 28 days from the day the certification decision document is issued. Appeals shall be submitted in writing through e-mail:Â [email protected]. The following information must be included in the appeal filing for the process to be simple and easy:
- Name and contact details of the company that submits the appeal.
- Clear description of the issue.
- Supporting evidence.
LPPOM MUI will provide an initial response, including an outline of proposed actions to follow up on the appeal. LPPOM MUI will address and investigate the appeal by organizing an Appeal Board to gather information from the parties involved. The President Director of LPPOM MUI will decide on a resolution in a written Decision Letter based on the information provided by the Appeal Board. The Decision Letter includes the outcome, as well as the justification for the decision. The entire process must be finalized within 10 working days since the appeal is received.
LPPOM MUI will give the client firm BPJPH contact information so that BPJPH may be contacted if there are complaints or appeals about BPJPH services, such as the application for a Registration Receipt Letter (STTD), the issuing of halal certifications, and so forth.
